Terms and Conditions

Bluaah provides digital and technology-related services, which may include:

• Website development
• Web application development
• E-commerce development
• Shopify and WordPress development
• UI/UX and frontend development
• Backend and API development
• Website maintenance
• Bug fixing and technical support
• Custom software development
• Other services agreed upon with the client

The exact services, project scope, deliverables, timelines, milestones, and pricing may vary depending on the individual project agreement.

Certain features of our website may require you to create a client account.

When creating an account, you agree to:

• Provide accurate and complete information.
• Keep your account information up to date.
• Maintain the confidentiality of your login credentials.
• Not share your account with unauthorized individuals.
• Immediately notify us if you believe your account has been accessed without authorization.

You are responsible for all activities performed through your account unless you have promptly notified us of unauthorized access.

We reserve the right to suspend or terminate accounts that contain false information, are used improperly, or violate these Terms.

Our client portal may allow clients to:

• View project information.
• View project progress.
• View project milestones and milestone updates.
• Communicate with our team.
• Send and receive project-related messages.
• Upload or share project-related files.
• Review project status and updates.
• Access other project-related information.

The information displayed in the client portal is intended to provide transparency regarding project progress.

Project progress, milestone status, estimated completion dates, and other information may change during the course of a project.

Before starting a project, the client and Agency may agree on the project's scope, requirements, deliverables, milestones, estimated timeline, and pricing.

We will make reasonable efforts to deliver the project according to the agreed scope.

Requests that fall outside the original scope may be treated as additional work and may result in:

• Additional charges;
• Changes to the project timeline; or
• A separate project or change request.

Additional work will generally be discussed with the client before implementation.

Projects may be divided into multiple milestones.

Milestones are used to track project progress and may include activities such as:

• Requirement gathering
• Design
• Development
• Testing
• Review
• Deployment
• Maintenance

Milestone dates are estimates unless specifically agreed otherwise in writing.

Delays may occur due to changes in requirements, delayed client feedback, third-party services, technical issues, or circumstances outside our reasonable control.

To help us complete projects efficiently, clients are expected to:

• Provide accurate project requirements.
• Provide necessary content, credentials, assets, and information.
• Respond to questions and requests within a reasonable time.
• Review project deliverables when requested.
• Provide timely feedback and approvals.
• Ensure that information and materials provided to us may legally be used for the project.

Delays caused by missing information, delayed approvals, or delayed communication from the client may affect the project timeline.

The client portal may provide messaging and communication functionality for project-related discussions.

Clients agree to use the messaging system responsibly and only for legitimate purposes.

Clients must not use the platform to:

• Send abusive, threatening, or harassing messages.
• Distribute spam.
• Attempt to deceive or impersonate another person.
• Upload malicious files or software.
• Attempt to gain unauthorized access to our systems.
• Use the platform for unlawful activities.

We reserve the right to restrict or suspend access to messaging features where necessary to protect our users, team, systems, or services.

Clients may be able to upload files, documents, images, or other materials related to their projects.

You are responsible for ensuring that you have the necessary rights and permissions to upload and use such content.

You must not upload content that:

• Infringes another person's intellectual property rights.
• Contains malicious software.
• Is unlawful.
• Is intended to compromise or damage our systems.
• Violates applicable laws or regulations.

We may remove or restrict access to content that violates these Terms or creates a security or legal risk.

Project fees, payment schedules, deposits, milestone payments, and other charges will be communicated separately through the applicable project agreement, proposal, quotation, invoice, or other written communication.

Unless otherwise agreed:

• Work may be dependent on receiving required payments.
• Additional work outside the agreed scope may incur additional charges.
• Delayed payments may result in suspension of project work.
• Third-party costs may be charged separately where applicable.

Any applicable taxes or government charges may be added to the agreed price where required by law.

Clients may request changes to project requirements.

Depending on the nature of the change, we may determine that the request:

1. Is included within the existing project scope; or
2. Requires additional time, cost, or resources.

We will communicate significant scope changes and associated costs before proceeding whenever reasonably possible.

Unless otherwise agreed in writing, ownership of final project deliverables will be determined according to the applicable project agreement.

Client-provided materials, including logos, trademarks, text, images, documents, and other content, remain the property of the client or their respective owners.

We retain ownership of our pre-existing:

• Code libraries
• Frameworks
• Development tools
• Templates
• Components
• Internal systems
• Processes
• Know-how
• Reusable software and technical solutions

Unless explicitly transferred through a written agreement, these underlying materials do not become the exclusive property of the client merely because they are used in a project.

Projects may depend on third-party services such as:

• Hosting providers
• Domain registrars
• Cloud platforms
• Payment providers
• Shopify
• WordPress
• APIs
• Email providers
• Analytics platforms
• Other external services

We are not responsible for outages, policy changes, pricing changes, account restrictions, security incidents, or other issues caused by third-party services that are outside our reasonable control.

Third-party fees may also be charged separately to the client.

We will make reasonable efforts to meet agreed timelines.

However, timelines may be affected by:

• Changes in requirements;
• Delayed client responses;
• Delayed approvals;
• Missing content or credentials;
• Third-party service issues;
• Technical problems;
• Hosting or infrastructure issues;
• Force majeure events; or
• Other circumstances outside our reasonable control.

Where reasonably possible, we will communicate significant delays to the client.

We understand that clients may provide confidential business, technical, or project information.

We will make reasonable efforts to keep confidential information private and use it only for purposes related to providing the agreed services.

Clients are also expected not to disclose confidential information relating to our business, systems, processes, pricing, or internal operations unless authorized or required by law.

Where a separate Non-Disclosure Agreement (“NDA”) exists, the NDA will govern confidentiality matters to the extent of any conflict.

We may collect and process information necessary to provide our services, operate the client portal, manage accounts, communicate with clients, and maintain project records.

This may include information such as:

• Name
• Email address
• Contact information
• Account information
• Project information
• Messages
• Uploaded files
• Technical and usage information

We will handle personal information in accordance with our Privacy Policy and applicable laws.

Our Privacy Policy forms part of these Terms.

We take reasonable measures to protect our website, client portal, and related systems.

However, no online service can guarantee complete security.

Clients are responsible for:

• Using strong passwords.
• Keeping login credentials confidential.
• Logging out from shared devices.
• Not sharing authentication tokens or credentials.
• Informing us promptly about suspected unauthorized access.

We will never ask clients to share their password through ordinary project communication.

We aim to keep our website and client portal available and operational.

However, temporary interruptions may occur because of:

• Maintenance
• Server issues
• Software updates
• Security measures
• Third-party outages
• Network failures
• Other circumstances outside our reasonable control

We do not guarantee that the platform will always be available, uninterrupted, or completely error-free.

You agree not to:

• Attempt to gain unauthorized access to our systems.
• Attempt to access another client's account or project.
• Reverse engineer or exploit our platform.
• Introduce malware, viruses, or malicious code.
• Conduct unauthorized security testing.
• Scrape or systematically collect data without permission.
• Abuse our APIs or infrastructure.
• Interfere with the operation of the website.
• Use our services for unlawful activities.
• Impersonate another person or organization.

Violation of this section may result in immediate suspension or termination of access and may be reported to relevant authorities where required.

Our services and client portal are provided on an “as available” basis.

While we make reasonable efforts to provide accurate project information and reliable services, we do not guarantee that:

• The website will always be available;
• The platform will always operate without errors;
• Project information will always be updated in real time;
• All third-party services will remain available;
• A project will be completed by a particular date unless expressly agreed in writing.

Project-specific warranties, guarantees, or service commitments will be governed by the applicable project agreement.

To the maximum extent permitted by applicable law, Bluaah will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website, client portal, or services.

This may include loss of profits, business interruption, loss of data, or loss arising from third-party services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

We may suspend or terminate access to the client portal if:

• These Terms are violated;
• An account is used for unlawful or abusive activity;
• There is a security risk;
• Required payments remain overdue;
• The account is used to compromise our systems; or
• Suspension is reasonably necessary to protect our business, clients, or platform.

Clients may request closure of their account by contacting us.

Termination of an account does not automatically cancel outstanding payment obligations or contractual responsibilities under an existing project agreement.

Project information, messages, files, and other data may be retained for operational, legal, security, backup, or record-keeping purposes.

When an account or project is closed, certain information may continue to be retained where reasonably necessary or required by applicable law.

Where applicable, specific data retention and deletion requirements may be addressed in our Privacy Policy or project agreement.

If you provide suggestions, ideas, feedback, or recommendations regarding our services or platform, you agree that we may use such feedback to improve our services without being required to compensate you, unless otherwise agreed in writing.

We may update these Terms from time to time.

When we make significant changes, we may update the “Last Updated” date and, where appropriate, provide additional notice.

Your continued use of the website or services after updated Terms become effective constitutes acceptance of the updated Terms.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and any separate written agreement between the parties, disputes arising from these Terms or our services shall be subject to the jurisdiction of the appropriate courts in [Delhi, India].

If you have questions regarding these Terms and Conditions, please contact us:

Bluaah

Email: support@bluaah.com

Website: https://bluaah.com

By creating an account, using the client portal, assigning a project, submitting project information, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms, you should not create an account or use our services.